Incident WorkFlow Automation
Empowering customers to design and implement tailored automation solutions for incident management.
Enables users to seamlessly configure, optimize, and automate processes, enhancing efficiency and adaptability.
Lead Product Designer
Role
1 Product Manager
5 Engineers
Team
Phase 1: Approx 10 Weeks
Phase 2: 3 Weeks
Timeline
Users require real-time visibility and control over workflow execution to quickly detect failures and resolve issues. Without clear insights, troubleshooting becomes challenging, leading to delays and increased Mean Time to Resolution (MTTR).
Problem
Research
I started with interviewing power users—primarily Site Reliability Engineers and DevOps leads—to understand how they currently build and troubleshoot automation in high-pressure environments. Discovered that users often lacked confidence in their workflows due to limited visibility into execution status and poor error handling. Competitive research and usability audits revealed that most existing tools were either too rigid or too complex. These insights shaped our focus on flexibility, transparency, and in-the-moment feedback as core design principles.
User Persona
Jordan, a Senior Site Reliability Engineer (SRE) with more than 7 years of experience.
Jordan is on the frontlines of incident resolution, responding to system failures, outages, and security events. They rely on automation to streamline workflows, minimize downtime, and keep the team focused on resolving critical issues.
Solution
Our proposed solution empowers Site Reliability Engineers like Jordan to handle incidents with greater efficiency, clarity, and speed. By providing tools for seamless task assignment and workflow management, we optimize the demands of modern incident response.
