Lead product design strategy across Fiddler’s AI/ML observability and agentic platform, partnering with product and engineering leadership to define product direction, prioritize complex UX problems, and establish a scalable design vision. Provide design leadership across cross-functional teams by driving alignment, introducing structured discovery and design practices, and raising the quality and consistency of product experiences from strategy through implementation.

As a Lead Product Designer at Blameless, I spearheaded the design strategy for the core incident management platform. By implementing AI-driven workflows, we successfully reduced incident resolution time by 22% while maintaining 100% customer retention. Collaborating with cross-functional teams, we optimized critical workflows for engineering and SRE teams, ensuring seamless operations.

Lead UX design for a B2B cyber insurance platform, working closely with cross-functional teams to bring the product to market successfully. By conducting user research and usability testing, I ensured that our solutions met both customer needs and business objectives. Through design thinking, I iterated on features to improve user onboarding and underwriting workflows, ultimately contributing to the platform's successful MVP launch.

Led the design enhancement of the Bot Detection feature, optimizing user experiences with data-driven insights. Collaborating with stakeholders, I translated business needs into actionable use cases, leading the design of core features to drive product innovation and customer satisfaction.